About Us
Our Story
Ignite Healthcare Solutions was founded by Rebecca Shufeldt in January 2022. With over two decades of combined industry experience, Rebecca and her consulting team possess a deep understanding of the complexities within the healthcare sector.
Having spent more than 12 years dedicated to providing consulting services, our team brings a wealth of knowledge and expertise to every client engagement. Many of our team members previously worked at athenahealth, providing them with unique insights and a deep understanding of the challenges healthcare organizations face.
At Ignite Healthcare Solutions, we are passionate about empowering healthcare organizations to navigate these challenges confidently and successfully. Through our exceptional consulting solutions, we help our clients optimize their operations, improve efficiency, and ultimately enhance patient care.
Operations Team
Rebecca Shufeldt
CEO & Founder
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Rebecca Shufeldt founded Ignite Healthcare Solutions in 2022. Having worked in healthcare consulting for the past 19 years, she understands the most important part of providing a solution is to outline it in a digestible format that aligns with the client’s goals.
Starting as a medical assistant over 15 years ago, Rebecca has worked in multiple facets of healthcare. From working at the front desk to being the Director of Operations of an Urgent Care MSO, she understands how important all work streams are in the financial success of a healthcare organization.
Location: Scottsdale, AZ
“A misconception of consulting is that it stops at the recommendations phase. I want our clients to know that our team can not only provide a recommendation, but can also assist in taking action on those recommendations. The overall goal in founding Ignite Healthcare Solutions is to provide a scalable solution with actionable outcomes. ”
- Rebecca S.
Katie Zimdars
Executive Business Administrator
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Katie Zimdars comes to Ignite with several years of hospitality and administrative experience.
She is skilled at streamlining operations, enhancing efficiency, and facilitating strategic decision-making to support senior executives in achieving their organizational goals. Drawing from her rich background as an operations associate and community manager, Katie brings a deep understanding of the crucial role that business organization plays in ensuring executives can deliver a seamless experience to you when working with Ignite.
Location: Scottsdale, AZ
Michael Shufeldt
CFO
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Michael Shufeldt has been part of the Ignite team since its inception in 2022. He concurrently serves as Principal at Xcellerant Ventures, a healthtech focused VC fund, and as an A-10C Fighter/ Instructor Pilot in the Idaho Air National Guard.
Michael’s diverse skill set includes exceptional leadership abilities, refined through experiences in the military and in business. As a strategist and tactician, he possesses a profound understanding of the nuances of decision-making and planning. Additionally, he has expertise in financial modeling and analysis, which he leverages as Ignite’s CFO.
Location: Scottsdale, AZ
Consulting Team
Laura Bohler
VP of Consulting
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Laura Bohler comes to the team with 23 years of healthcare experience including practice management, project management, consulting, workflow optimization, staff augmentation, and training. She is passionate about building strong client relationships and improving the patient experience. Her areas of specialization are RCM workflows and operations management.
Laura grew up in healthcare; her mom worked for their family physician for 35 years. Laura saw how passionate she was about her work and knew she wanted to do the same. Laura’s passion for people is what drives her daily interactions with clients. Laura loves to help client teams see the value of their work and the differences they can make with every patient interaction they have throughout the course of their workday. When organizations invest in their teams, teams invest in their work. Doing great work is a core value of Laura’s and it is what drives her to help clients perform to their maximum potential every day.
Location: Fountain Hills, AZ
"The patient is always at the forefront when I am working with clients. Their experience drives the clinician and organizational outcomes. Navigating healthcare can be frustrating, by keeping the focus on the patient experience, it drives improved workflows, outcomes and overall improved health for the patient and organization."
-Laura B.
Amanda Van Cleave
Director of Consulting
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Amanda Van Cleave comes to Ignite with 18 years of healthcare experience. She started out in the industry working for a family medicine provider while working on her bachelors degree in Neuroscience and her masters in Healthcare Administration. She then spent two years working at Tufts Medical Center in Boston before joining athenahealth where she worked for 13 years. Throughout that time she specialized in onboarding, training/curriculum development, project management, practice management, consulting, workflow optimization, and staff augmentation.
While Amanda is well versed on all aspects of athenaOne, providers and clinical staff hold a special place in heart. She loves to watch the lightbulb go off when they discover something new or find a resolution to a problem. Creating an environment where providers can do what they do best – treat the patient – without distraction, is what drives her. The EMR should be a tool in their arsenal to help them as they provide care, not an extra burden for them to manage.
Location: Dallas, TX
“Each day is something new and different. While it can be challenging to keep up with industry trends and changing regulations, helping my clients overcome the hurdles they face as they transform their practices is intriguing. When I first began in healthcare my doctors’ biggest concern was not losing the paper chart or dropping it while on the subway on the way home at night. Now the focus is on how to eliminate paper all-together and how to shift to value-based care.”
-Amanda V.C.
Anne Frazer
Director of Consulting
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Anne Frazer has over eight years of healthcare experience with a healthcare IT background grounded in onsite project management through implementation/professional services experience.
She believes technology has an appropriate time and place throughout all stages of the patient cycle. Billers, providers and support staff alike can all learn to use technology to be more productive, allowing them to be more effective in caring for patients.
Location: Sacramento, CA
“I love enabling organizations to build scalable and sustainable models that will survive the dynamic healthcare industry we find ourselves in today.”
- Anne F.
Kristin Taylor
Director of Consulting
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Kristin Taylor has ten years of experience in healthcare as a provider, consultant, program manager, and director of product operations. A former athenahealth implementation project manager, she has 6 years of experience with AthenaOne and has deep knowledge of clinical workflows, integrations, data migrations, reporting, and revenue cycle.
She is passionate about providing tailored solution designs for complex workflow needs. She has led over 30 multispecialty full lifecycle software implementation projects for organizations ranging from 10 – 300+ providers.
Having been on both sides of software implementation as a client and a vendor, Kristin utilizes a partnership to approach implementations with a lens for strategic change management.
Location: Pittsburgh, PA
Kayla Taylor
Senior Consultant
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Kayla Taylor is a healthcare process strategist with a background in analytics. She has over 9 years of experience as a project manager, program manager, and consultant. Her passion lies in optimizing healthcare workflows by leveraging technology to streamline processes and improve patient care.
Kayla enjoys collaborating with cross-functional teams to assess needs, design efficient processes, and customize EHR systems. Her focus on user-centered design results in improved productivity and increased end-user satisfaction. She has experience ranging from privately-owned small practices to multi-specialty nationwide organizations.
Location: Pittsburgh, PA
“My passion for healthcare lies in the belief that every patient deserves the highest quality of care. I am committed to enabling the best solutions for each client, bridging the gap between technology and compassionate healthcare."
- Kayla T.
Jenna McGuire
Consultant
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Jenna McGuire has over 15 years of experience working with various healthcare organizations as the Revenue Cycle Management lead. With the belief that a successful revenue cycle department begins with the Front Desk, she's dedicated to evaluating current processes and creating new workflows throughout all stages of the patient visit.
Having extensive experience as the Director of Revenue Cycle for an Urgent Care group, Jenna specializes in high-level reporting and diagnosing problem areas while also analyzing the more complex and intricate areas of the Athenaheatlh platform. She has a passion for creating robust RCM Training/Onboarding programs and workflows, tailored to any revenue cycle topic and job function.
Jenna is known for being meticulous, driven and thoughtful with her recommendations and goals while also approachable and personable, allowing her to easily connect with all team members within the organization and helping them reach their full potential within their role.
Location: Philadelphia, PA
Crystal D’Andrea
Consultant
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Crystal D’Andrea brings over two decades of experience in the healthcare industry, with a diverse background spanning various roles throughout her career. Beginning her journey at a family-owned business, she honed her skills in patient demographics and eligibility verification.
Eager to expand her horizons, Crystal transitioned into the role of a Process Excellence Consultant, here, she demonstrated her talent in project management, and workflow optimization. Her dedication and proficiency earned her the prestigious distinction of a Six Sigma Black Belt, underscoring her commitment to operational excellence.
Crystal's specialization in revenue cycle management and financial reconciliation has made her an invaluable asset to the healthcare industry. Her passion for empowering clients to thrive on platforms like athenaNet is profound, evident in her genuine joy when witnessing their "ah-ha" moments.
Driven by a desire to facilitate transformative change and enhance operational efficiency, Crystal continues to make significant contributions to the healthcare landscape, , ensuring the success and efficiency of her clients' operations.
Location: Dearborn, MI
Samantha Liets
Consultant Intern
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Samantha Liets is an Arizona native from Mesa, AZ. She graduated from the University of Arizona, where she studied physiology, Spanish, and marine science. With over 8 years of experience in both medical and dental patient care, she brings a strong clinical background to this company.
Now, as a second-year MBA student at ASU’s W.P. Carey School of Business, Samantha is recognized for her precision, determination, and critical thinking skills. Her friendly and engaging demeanor enables her to connect effortlessly with team members, supporting them in achieving their full potential in their roles.
Location: Scottsdale, AZ
“I have always had a passion for healthcare and have strived to make healthcare more accessible and attainable to every patient. Everyone deserves the right to have a personalized experience with the best quality care. I am dedicated to helping clients use technology to achieve their goals in providing exceptional care.”
-Samantha L.
Staff Augmentation Team
Andrea Stout
VP of Staff Augmentation
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Andrea Stout joins Ignite Healthcare Solutions with 12 years of experience in project and revenue management. Her background is in partnering with organizations to identify fresh revenue streams and implementing adaptable strategies to maintain growth.
Andrea’s expertise gives her a unique perspective on each client’s specific financial goals, allowing her to collaborate with stakeholders to build in controls and ensure project success.
Location: Phoenix, AZ
“The most rewarding part of this business is seeing each tailored solution in action. By operating an efficient, scalable organization, our clients can do what they do best -- provide exceptional patient care.”
- Andrea S.
Jennifer Leary
Billing Analyst
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Jennifer Leary has 25 years of experience with Revenue Cycle Management. Having worked at Availity for over 10 years, she has a strong understanding of how to manage AR and denials.
Location: Fishers, IN
Ashley Cochran
Billing Analyst
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Ashley Cochran is a seasoned professional with 8 years of experience in the healthcare sector.
Her experience stems from her role as a billing specialist for a healthcare provider's office, which offered a range of services including in-house sleep studies, cognitive behavioral therapy, and provision of DME equipment. Ashley's daily responsibilities included patient benefits verification, treatment plan presentation, submissions and appeals for prior authorizations, charge entry, payment postings, collections, and claim appeals.
As a professional, Ashley epitomizes a results-driven and tenacious approach, and is perpetually focused on self-improvement and professional growth.
Location: Phoenix, AZ
Lisa Rowe
Billing Analyst
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Lisa Rowe is an experienced medical billing consultant having worked many years as a Healthcare Business Analyst for a large medical claims clearinghouse.
She comes to Ignite with proven expertise in medical billing, claims processing, all clearinghouse operations, revenue cycle management, and advanced claims resolution.
Lisa is passionate about delivering exceptional client service and dedicated to achieving optimal results for the client. She is eager to collaborate with you for mutual success.
Location: Greenfield, IN
